FAQs

DJW Property Management delivers comprehensive property management services including marketing and leasing properties, screening potential tenants, collecting rent, coordinating maintenance needs, conducting regular property inspections, and providing detailed reports to property owners.

We manage various residential properties including single-family homes, townhomes, condominiums, and small multi-unit buildings. If you're uncertain whether your property fits our management criteria, please contact our office for a personalized assessment.

Our comprehensive screening process includes credit checks, background investigations, verification of employment and income, and reviews of rental history to ensure we place reliable, qualified tenants in your property.

We utilize electronic payment methods for rent collection to ensure convenience and reliability. Property owners typically receive their payments monthly through direct deposit, accompanied by comprehensive financial statements.

Tenants can submit maintenance requests through our online portal or by calling our office. We then coordinate with our network of trusted vendors to address issues efficiently while maintaining cost-effectiveness and keeping owners informed throughout the process.

Emergency maintenance situations are addressed immediately through our dedicated after-hours emergency response system, designed to protect your property investment and ensure tenant safety at all times.

We perform regular inspections throughout the tenancy, including detailed move-in and move-out assessments, plus periodic inspections during occupancy to verify the property is being maintained appropriately.

Our management fees are structured based on property type and specific services required. We maintain complete transparency regarding our pricing structure and will thoroughly review all applicable fees during your initial consultation.

Property owners receive regular financial statements and have 24/7 access to comprehensive reports through our secure owner portal. Our team is also readily available to address questions or provide updates whenever needed.

Starting with our services is straightforward—contact us to arrange a consultation where we'll discuss your investment goals, evaluate your property, and develop a customized management plan that aligns with your specific needs.

All maintenance requests should be submitted in writing to ensure proper tracking and response. Instructions for submitting requests can be found on the Maintenance Requests page, and urgent issues should be reported as outlined in your lease agreement.

If you experience a lockout during office hours, limited assistance may be available for a service fee. After-hours lockouts are typically the tenant's responsibility, so we recommend keeping spare keys with a trusted individual.

Move-in and move-out details, including checklists and requirements, are available on our Move-In Info and Move-Out Info pages. Reviewing these pages ahead of time can help ensure a smooth transition and avoid unnecessary charges.

DJW Property Management delivers comprehensive property management services that cover marketing and leasing, tenant screening, rent collection, maintenance coordination, property inspections, and detailed owner reporting.

We handle various residential properties including single-family homes, townhomes, condominiums, and small multi-unit buildings. If you're not certain whether your property qualifies, we encourage you to reach out to us directly.

We implement a comprehensive screening process that evaluates credit history, background checks, employment and income verification, and rental history to ensure we place qualified, responsible tenants in your property.

Rent is collected through electronic payment methods to ensure convenience and reliability. Owner distributions are generally processed monthly through direct deposit and include comprehensive financial statements.

Tenants can submit their maintenance requests through our online system or by calling our office. We work with reliable vendors to resolve issues efficiently while maintaining reasonable costs and keeping property owners updated throughout the process.

Emergency maintenance situations are handled right away through our after-hours emergency response system, ensuring both the property and tenant safety are prioritized.

We perform regular inspections at various intervals throughout the year, which include move-in inspections, move-out inspections, and periodic property checks to verify the property is being maintained appropriately.

Our management fees depend on your specific property and the services required. We maintain transparency in our pricing structure and will discuss all fees clearly with you during your initial consultation.

Property owners receive consistent financial statements and have 24/7 access to detailed reports through our secure owner portal. We remain available to address your questions or provide updates whenever needed.

Starting with us is straightforward—just reach out to schedule a consultation. We'll discuss your objectives, evaluate your property, and develop a customized management plan that fits your specific requirements.